Target Retail Return Experience - Essay Example The company denied receiving the item, therefore, could not acknowledge her problem and provide a solution. She does not plan to shop at Target anytime soon. Another customer, Roger from Seattle, shares his experience with shopping at Target. Having bought a T-mobile phone, it dies after 90 days. On returning, he could not receive another phone, simply because he did not keep the box that he purchased it with. The customers consistently show dissatisfaction in the customer service offered by Target (Customeraffairs, 2013). Wal-mart is one of Targets main competitors. It has registered many positive reviews by the customers who happen to shop at the store. The services are fast enough and they ensure that the customers get what they want whenever they want it (Wal-mart, 2013). The return experience would be good enough to ensure that the customers return to the store for further purchase after the sale of an item. Proper return experience would help retain the customers further.
